Frequently Asked Questions

Most major debit / credit cards: Visa, Mastercard, American Express, Discover, and Diners Club.
Digital payments: PayPal, Apple Pay, Google Pay, Venmo, and Shop Pay.

Follow the link in your order confirmation email to view your order status. Once your order ships, you’ll receive a shipping confirmation with tracking information.

Contact us as soon as possible with your order number and requested change. We’ll do our best to help, but changes and cancellations aren’t guaranteed once processing has begun.

Check your spam or junk folder first. If you still can’t find it, contact us with the name and email address used at checkout so we can help locate your order.

Unless otherwise noted in the listing, our products are new and in their original packaging. Any exceptions, such as loose items or damaged packaging, are identified in the product listing.

Unless otherwise specified, all items are in what we consider Near Mint condition, and every item listed as New will have excellent packaging suitable for both display and gift-giving.

We cannot guarantee Mint or flawless packaging, as slight factory variations and minor imperfections are very common with toys and collectibles. Any major flaws or damage will be clearly disclosed in the listing. If you have specific packaging preferences, please contact us before ordering, we’re happy to help.

These items have wear or damage to the retail packaging, such as bent cards, creases, dents, or cracked blisters. This describes the packaging’s condition; any known damage to the product itself will be noted separately. Check the listing for details.

Some items may return, but restocks aren’t guaranteed—especially for discontinued or limited releases. Check our New Arrivals collection and subscribe to our newsletter for product updates.

Shipping charges are displayed at checkout before you pay. See our Shipping Policy for current rates, any free-shipping offers, and exclusions.

Orders typically ship within 1 business day, excluding weekends and holidays. You’ll receive tracking information once your order ships.

Delivery time depends on your location and the shipping service selected at checkout. Please allow for order processing time in addition to transit time. Carrier delivery estimates are not guaranteed unless specifically stated.

We pack orders with care, using sturdy shipping boxes and protective packing material to help protect your items and their retail packaging during transit. We ship thousands of orders and damaged packages are a very rare occurrence. If for any reason your shipment is damaged in route we will do our best to make it right for you.

Tracking may take time to update after a label is created or between carrier scans. If your package is past its estimated delivery date and appears to be stuck, contact us with your order number so we can help.

We accept eligible return requests within 14 days of delivery. Please review our Refund Policy for condition requirements, exclusions, shipping costs, and any applicable fees. Contact us before sending an item back.

Once your return is received and inspected, we’ll let you know whether your refund has been approved. Approved refunds are processed within 10 business days. Your bank or payment provider may need additional time to post the credit.

Our contact form is the fastest way to reach us. We do our best to respond via email within 1 business day. For order questions, please include your order number and a brief description of the issue.