Refund policy

We want you to be happy with your purchase. If you need to return an item, please review the policy below.

14-Day Return Policy

You have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which it was received, unused and in its original packaging. Any factory seals, tags, inserts, accessories, and other included materials must be intact and included.

For toys and collectibles, the retail packaging is considered part of the item. Items that have been opened, removed from their original packaging, or otherwise altered generally cannot be returned unless they arrived defective, damaged, or incorrect.

You will also need your order number or other proof of purchase.

To request a return, use the Contact Us Page. Please include your order number and the reason for the return.

Returns must be authorized before being shipped back to us. Items returned without prior authorization may not be accepted.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or another reason not caused by an error on our part, return shipping costs are the responsibility of the customer.

If your order arrived damaged, defective, or incorrect, please contact us before returning the item. If we determine that the issue was our responsibility, we will provide return instructions and, when applicable, a prepaid return shipping label.

Original shipping charges are non-refundable unless the return is due to an error by Westside Toys.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is defective, damaged in transit, or you received the wrong item, contact us as soon as possible using the Contact Us page so we can evaluate the issue and make it right.

Please include your order number and clear photographs of the item, retail packaging, and shipping package when applicable. Keeping the original shipping materials may help us resolve shipping-damage claims.

Minor packaging wear or imperfections that were clearly disclosed in the product listing before purchase are not considered shipping damage or defects.

Collectible Packaging

Many of the products we sell are collectible, and packaging condition can affect their value.

Items sold as new or collectible must be returned with their original retail packaging in the same condition in which it was received. Items with opened blister packs, broken factory seals, removed figures or accessories, missing packaging, or other signs of opening or use are not eligible for return unless the item arrived defective or incorrect.

If a product was specifically listed or pictured as having damaged, distressed, or imperfect packaging, those disclosed packaging imperfections are not considered a defect.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been opened, used, altered, or removed from their original retail packaging
  • Items missing accessories, components, inserts, tags, or packaging
  • Items specifically marked Final Sale
  • Gift cards
  • Items damaged after delivery as a result of use, mishandling, or improper storage

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

We do not process direct exchanges.

If you would like a different item, the fastest option is to return the original item in accordance with this policy and place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund to your account.

Refunds may be reduced if an authorized return is received in a condition that does not meet the requirements of this policy, to the extent permitted by applicable law.

If more than 15 business days have passed since we approved your refund and you have not received it, please send a message through the Contact Us page.

Questions About Returns

For return or refund questions, please us the Contact Us page.