Shipping policy

Thank you for shopping with Westside Toys. We work to process and ship orders as quickly and accurately as possible.

Order Processing

Orders are processed on business days, Monday through Friday, excluding holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

During periods of high order volume, holidays, product launches, or other unexpected circumstances, processing times may be longer than usual.

Shipping Rates & Delivery Estimates

Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your order and delivery address.

Delivery estimates are provided by the shipping carrier and are not guaranteed unless the selected shipping service specifically includes a guaranteed delivery date.

Westside Toys is not responsible for carrier delays caused by weather, transportation disruptions, holidays, or other circumstances outside of our control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please send us a message via the Contact Us page as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

Westside Toys is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if you would like the order reshipped.

Tracking

When tracking is available, a tracking number will be provided by email after your order ships.

Please allow time for the carrier's tracking system to update after receiving your shipment confirmation.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend:

  • Checking around your property and any secure delivery locations
  • Checking with household members or neighbors
  • Allowing up to 24 hours, as carriers occasionally mark packages delivered shortly before the actual delivery
  • Contacting the shipping carrier for additional delivery information
  • If you are still unable to locate the package, please send us a message via the Contact Us page and we will do our best to assist you.

Westside Toys is not responsible for theft or loss occurring after a package has been confirmed as delivered to the shipping address provided with the order.

Lost Packages

If tracking has not updated for an extended period or you believe your package has been lost in transit, please send us a message via the Contact Us page.

We may need to open an investigation or claim with the shipping carrier before issuing a replacement or refund.

Damaged Shipments

Please inspect your order when it arrives.

If your order was damaged during shipping, please send us a message via the Contact Us page as soon as possible,

Please provide:

  • Your order number
  • Photos of the damaged item
  • Photos of the product's retail packaging
  • Photos of the shipping box or mailer
  • Photos of any visible damage to the shipping package

Please keep the original shipping materials until the issue has been resolved, as the carrier may require them for a damage claim.

For collectibles, packaging imperfections that were clearly disclosed in the product listing before purchase are not considered shipping damage.

Multiple Shipments

In some cases, items from the same order may be shipped separately. If your order is shipped in multiple packages, you may receive separate tracking numbers for each shipment.

Shipping Restrictions

We ship to the locations and addresses made available during checkout.

Certain products or shipping methods may not be available for all destinations.

Returned or Refused Packages

If a package is returned to Westside Toys because it was refused, unclaimed, or undeliverable, we will contact you when possible.

Any refund issued for a returned package may exclude the original shipping charges and any additional return shipping costs incurred, except where otherwise required by law.

Questions

If you have questions about shipping or an existing order, email is the fastest way to receive support.

Please contact us at:

Westside Toys
Send us a message via the Contact Us page.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.